Westchester, NY - Robert Smith was not expecting to have a good day at the office, and he was right. Instead, it was perfect.
Smith, 24, became the 20th person to have a perfect day at work, retiring a disgruntled customer on the phone at 4:58 pm and successfully clocking out without a single complaint or error.
"He got into a zone and just wouldn't let up," said his division manager, Leslie Jones. "Bobby's still young, but we've always believed in him."
Amalgamated Consolidated, Ltd., hired Smith fresh from USC in 2006, during the sixth round of interviews, to replace retiring veteran Steve Winkler. "I didn't know much about the East Coast," said a jubilant Smith. "I was expecting people to be jerks out here, but everyone's really been great."
One of his coworkers doused him with a shaving cream pie at that point.
Smith, who was born in Oakland, was involved in a minor controversy a few weeks ago when pro ballplayer Alex Rodriguez cut across his lawn while jogging one Saturday. Smith was trying to mow it at the time.
"Yeah, I just moved, I haven't hired anyone yet, and here comes this dude just cutting through," said Smith, who owns a corner lot. "I might have to plant some hedges or put up a fence."
"Who?" A-Rod said when told of Smith's perfect workday.
Smith dodged trouble early when his immediate supervisor, Oscar Ruiz, cancelled a budget meeting just minutes before it was scheduled. Then Amalgamated scored bagels and coffee off of the Westchester Beverage Service's starting sales rep, Pat Miller, and Smith settled into a groove. His perfect day was never seriously threatened after that.
Smith retired fourteen clients on emails, nine on phone calls, and only needed four face-to-face consultations.